PAYING FOR YOUR THERAPY

All sessions are payable by bank transfer, ideally before each session or at the latest on the day of your session.

Session Cancellations & Missed Appointments
At Fitzroy, all missed or cancelled sessions are chargeable in full. We understand that life can be unpredictable, and in exceptional circumstances, this policy may be reviewed at your therapist’s discretion.

If you’re unable to attend in person, we encourage you to explore the option of a remote session. All Fitzroy therapists offer virtual appointments, and where possible, we suggest moving the session online rather than cancelling. Sessions may be rescheduled with a minimum of 48 hours’ notice, subject to availability.

Why This Policy Matters
Your session time at Fitzroy is a dedicated space—carefully held for you each week. When appointments are cancelled at short notice, it becomes difficult to offer that time to another client in need. Our cancellation policy ensures that your therapist’s time is respected and that the therapeutic work remains contained and consistent.

YOUR THERAPY CONTRACT

Step 1: Register with Us
To get started, simply complete our [online consultation enquiry form] or email us at therapy@fitzroy.com

Step 2: Appointment Scheduling
Once we’ve received your enquiry, a member of our team will be in touch to arrange your initial consultation.

Step 3: Your Initial Consultation
You’ll be invited to a 90-minute online consultation. This session is a space for you to share what brings you to therapy. Together, we’ll explore your concerns and consider which therapeutic path may be most supportive for you.

Step 4: Next Steps
After your consultation, we’ll discuss the most suitable therapeutic options and aim to begin your therapy as soon as possible.

If, for any reason, we’re unable to offer the right support within our practice, we will do our best to recommend a suitable alternative.

To submit an enquiry, email us at therapy@fitzroy.com and we’ll guide you through the next steps.

Private Policy Agreement

We take client confidentiality and the protection of personal information seriously, and we follow the strict Code of Ethics of our registering professional bodies. Our Privacy Policy is available on request.